Frequently Asked Questions
Many debtors will pay a collection agency even though they never cooperated with the original creditor. Once the case is placed with a collection agency some debtors finally realize that you are serious and do not want their credit to be compromised.
When indebtedness is 45 days delinquent
When an inquiry discloses serious financial conditions
When a customer demonstrates bad faith and loses credibility
Yes, we are a member of the Better Business Bureau, Equifax credit bureau, Dun & Bradstreet Credit Bureau and ACA International which is the largest association of credit & collection professionals.
We have a Retention Agreement prepared for your signature in order to protect your interest as well as ours.
You must execute our Company’s Retention Agreement and fax said Agreement to our office at 407-574-8244. Once you have faxed the executed Retention Agreement, cases can be placed through our website.
No. There are no up front costs to collect your delinquent accounts. In the event that you do not have the individuals social security number or corporation’s federal identification number there will be a nominal cost.
You will be responsible to pay all out of pocket expenses associated with the filing of a lawsuit if necessary. If you have obtained a judgment and require the services of our independent asset investigator there are costs associated with their investigative services. Our office works exclusively on a contingency fee. If we don’t collect, we don’t get paid.
We will accept debts for collections that are less than three years old. There is a minimum of seven hundred fifty dollars $750.00 on files placed for collection
No, we have no requirements on the amount of cases that are placed for collections.
We can pursue outstanding debts as long as they are within the Statute of Limitations.
Once you place a case for collections we ask that you stop all in house collection activities and cease all communications with the debtor as this will only compromise our collection efforts. All offers of settlements will be presented for your approval.
Furthermore, you must report all debtor payments to us. It is illegal to continue collections efforts and report a debtor to the credit bureaus when they have paid their account.
Once you have placed an account with us we will send an initial collection validation letter to the debtor advising them that the account has been placed with our firm for collections, who the creditor is and the amount of the debt. We advise the debtor that if they have a dispute it must be made in writing.
Our collectors will attempt to contact the debtor to discuss the case within forty eight hours of placement. However, when pursuing a consumer collection matter during the initial thirty day validation period our collectors cannot make any demands for payment or reference the credit bureau. After the thirty day validation period, we can demand payment and place the debtor into the credit bureau.
When pursuing collections on a commercial case our collectors can be more aggressive. Typically we will fax our demand letter to the debtor within one hour and begin demanding payment in full. In the event that the debtor is not responsive we can place the debtor into the credit bureau and or file a lawsuit immediately.
We are able to collect payment in full on some cases within seven days. Cases of bankruptcy or business closure are usually uncollectible. The age of the debt will also play a part in our success rate. Most successful collections occur once the debtor is placed into the credit bureau and or when a lawsuit is filed.
No, only you can approve a compromise. We will do our best to negotiate the best settlement. All settlement offers will be approved by you, the Client.
Yes, we demand all payments be made directly to our office or our attorney’s office. Occasionally a debtor will pay you directly. It is imperative that you report any and all payments that you receive so that we may credit the subjects file accordingly and report to the credit bureaus.
All payments are deposited into our trust account and are disbursed biweekly after said funds have cleared our account. We ask that you remit our fee on payments paid directly to you within twenty days.
If we are unable to collect on your case within thirty days we will place the debtor into the credit bureau and or file a lawsuit.
Yes. Our firm utilizes independent private investigators. They are able to locate most individuals and corporations. Our investigators are equipped with the latest software to track down individuals and corporations when they relocate.
Successful collection on a delinquent account requires locating the debtor. It is helpful to have the last known address, social security number or federal identification number.
Our independent private investigators specialize in locating hidden assets such as bank accounts and brokerage accounts. The Gramm Leach Bliley Act requires that all financial investigations have a permissive purpose. Our searches are performed legally; therefore our firm requires the requesting party to have a valid need for this type of information.
There are some cases that will prove to be uncollectible. Therefore, there is no guarantee that the information we obtain through our asset search will automatically translate into a recovery of your judgment.
This varies depending on the financial conditions of the debtor. Once our investigators have determined that there are assets such as bank accounts, brokerage accounts or real property, it typically will take forty five to sixty days for our attorneys to enforce the collection of the judgment.
In the event that our investigator is unable to locate any liquid assets we will attempt to proceed with a garnishment of wages.